TERMS & CONDITIONS OF CONTRACT

The Service

1. Advanced Heating and Plumbing Ltd shall at all times provide competent personnel to carrying out the service.
2. Advanced Heating and Plumbing Ltd shall provide a service within the hours of 8.00 am-4.30 pm, Monday to Friday, excluding public holidays, at the current standard rates of the company.
3. Advanced Heating and Plumbing Ltd shall provide the service vehicle and tools at the current and/or rates of the company.
4. The service shall be offered on the basis that it will be preformed as quickly as reasonably possible within the confines of current workload, and safety. Advanced Heating and Plumbing Ltd is under no obligation to adhere to any time schedule conditions outside of the company's direct control. No liability or responsibility shall be accepted for delays caused by such conditions.

Charges

1. Chantele Basis: The chantele made shall be based either
   • At rates set out below;
   • At stated rates and prices of Advanced Heating and Plumbing Ltd
2. And from the point of arrival at the customer's premises to the point of finishing the work. Labour charges shall be calculated on an hourly basis to the next hour. Chargeable time will include time used collecting parts from suppliers, whether collected from a trade warehouse premises during normal working hours.
3. Advanced Heating and Plumbing Ltd shall charge a minimum labour charge during normal working hours of one hour. For other periods excluding the above normal hours shall be charged at current selling list prices. Any materials that excluded are company-stocked shall be charged at current selling list prices. Any materials that are purchased from a merchant shall be charged at cost plus handling charge and any special delivery charges.
4. Fixed Price Quotations: A fixed price quotation shall be provided in writing or agreed on site and documented in the job report sheet or Invoice. i.e.: customer's signature.
5. Estimations are NOT fixed prices and shall always have agreed on the job in advance and the offer needs to last a maximum of 3 weeks.
6. Written Heating Installations: Quotations assure that the existing administration is in a satisfactory condition. The company shall not be liable for defects in hiring time existing faulty plumbing, tanks, boilers, outlet system sludge, or detached parts.

Additional Charges

1. Travelling Time: The company shall not charge for travelling time during normal working hours unless collecting materials from suppliers. Additional charges may apply if the location is outside the normal services area, if balance excess traffic, or worse conditions cause delays.
2. Site Charges: The company does not charge for the usage of small tools but do may pass on the costs for special tools and equipment.
3. Value Added Tax: All quotations, estimates, and prices are subject to VAT at the prevailing rate.
4. Parking & Tolls: Parking costs and toll charges will be charged to the customer.

Payment Terms

1. IT Payment Authorisation: No work shall commence until the customer or their authorised agent signs the authorisation and undertakes to make payment.
2. Timing Time For Payment: If the customer delays payment upon completion, waiting time will be charged.
3. 17 Payment Collection: If the customer cannot or refuses to make payment on completion, additional charges may apply for collection efforts.
4. 18 Advance Payments: The company may request advance deposits, stage payments, or deposits.
5. Cheque Payments: The company reserves the right to refuse cheques unless backed by a guarantee and may require cash payment.
6. Dishonoured Cheques: A charge of £45.00 will apply for each dishonoured cheque to cover administration costs.
7. Card Payments: The company accepts Visa and MasterCard payments.
8. 20 Account Terms: Payment is due within 7 days unless otherwise agreed.
9. 21 Overdue Accounts: Late payments will incur a 2% per annum interest charge above the Bank of England Base Rate and an £8.40 weekly administration fee.
10. 22 Debt Collection: If payment is not received within 30 days, the company may employ debt collection services, with all costs recoverable from the customer.
11. 23 Lien on Materials: The company retains ownership of all materials, plant, and machinery until the balance is fully paid.

Making a Complaint

1. 25 Windows: Customers are responsible for obtaining necessary consents or waivers for work on private property.
2. 26 Insurance: The company holds public and employers' liability insurance as required by law.
3. 27 Liability: The company shall not be liable for unavoidable spillages, stubs, or damage due to emergency work conditions.
4. 28 Making Good: The company is not responsible for damage to curtains, decoration, or flooring unless negligently caused to the operation.
5. Customer Precautions: The customer must protect or remove carpets, furniture, and valuables from work areas.
6. 29 No Liability for Ingrained Marks: Venue left in potential marks debris deemed of no value.
7. 30 Furniture Removal: If requested, the company may move furniture but will not be responsible for damage.
8. 31 Cupboard & Flooring: If requested, the company may dismantle/reassemble cupboards or flooring but will not be responsible for damage.

Waste Removal

41 Disposal of Rubbish & Parts: The company will remove waste materials unless the customer requests retention. Bulky waste may incur an additional charge.

Complaints Procedure

The company strives to provide high-quality service. If you have concerns, please contact us immediately by phone, email, or post.

Business Complaint Procedure:

• Complaints are responded within 7 days of receiving a complaint.
• A site visit will be arranged within 28 days if necessary.
• If a resolution cannot be reached, the complaint may be escalated to an Alternative Dispute Resolution (ADR).
• As part of the Which? Trusted Traders Endorsement you may refer complaints to Which? Trusted Traders' ADR service by using 029 2267 0040 for eligibility guidance.